About Gift Across - Cancel and Return Policy

Order Cancellations
Your purchase with Giftacrossindia.com is final and non-refundable. Subject to the other Terms and Conditions, no product or service may be returned.

Online Refund is credited directly through the mode from which customer has paid the money within 24 working hours. Once processed by Giftacrossindia.com refund takes 7 - 8 business days to reflect in your account.

Giftacrossindia.com is not responsible and does not guarantee refund for cases where: Flowers, plants, fruits, sweets, gift products and perishable items delivered to incorrect addresses and contact details supplied by the sender or recipient refused to accept due to personal issues. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.

Product quality problems caused by improper handling by the recipient.

 Order Return / Exchanges

 Giftacrossindia.com will not accept any product exchanges.

Damaged / Defective Products.

If any product received by you is in a damaged / defective condition, you should report the same to Giftacrossindia.com within 24 hours of such delivery at + 91-22-40131319 and e-mail the photographs of the same at support@giftacrossindia.com. We will in its sole discretion will either deliver to you the new product at its own cost or refund you the amount in relation to such product. Refund will take 7 - 8 business days to reflect the refund amount in your account.

Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift/order/product you have selected, experienced vendor partners of Giftacrossindia.com will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. However Giftacrossindia.com reserves the right to substitute the flowers (including specified color) / other products with equal or higher value in case of non-availability of the desired product.

If you have any questions / comments about our Cancel and Return Policy, please email us at support@giftacrossindia.com or call us on +91 9920019080.

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